Delivery / Returns

For all orders outside of the UK, the 20% UK VAT is deducted at the checkout and upon delivery you will be charged your local vat/import charges.

Orders above £350.00 entitles you to free shipping on online orders only.

Standard UK delivery - £10.00

Standard International delivery - £20.00

Ready to wear items - We will contact you with a delivery date.

Bespoke online and Bespoke Pattern shirt orders will be made in our Gloucester workrooms and will take 3-4 weeks for delivery, if you need the order by a specific date please email sales@emmawillis.com 

If you are in any way unhappy with your good(s) you may send them back for a refund, exchange or a credit note to : Emma Willis, Bearland House, Longsmith Street, Gloucester, GL1 2HJ. Please note returns are not excepted on Bespoke shirts (and if you have approved your sample shirt, the final shirts and sample shirt cannot be returned or altered, if you would like this to be done there is a fee for this service) women's shirts, nightwear, underwear and any sale items, however if you do have any queries with your bespoke shirt(s) please contact us at sales@emmawillis.com or +44 (0) 1452 416215.

Goods must be returned within 14 days of goods being received.

Unfortunately, we cannot accept used or customer damaged items and therefore cannot give a refund or exchange in these circumstances, your statutory rights will not be affected.

Emma Willis will not be responsible for covering the return charges unless the goods received are faulty or incorrectly supplied, In both cases the correct good(s) will be shipped without incurring any further charge. When you return goods, please retain proof of posting from your shipper, without this we cannot be responsible for any items that fail to reach us.