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Delivery / Returns

Shipping and duty rates are calculated accurately by DHL. For overseas shipments, our 20% UK VAT rate is automatically deducted, and local tax and duty rates will be applied at the point of purchase.

All orders will be made in our Gloucester workrooms and will take 2-4 weeks for delivery depending on the product type (ready to wear, made to measure & bespoke); if you need the order by a specific date, please email 

If you are in any way unhappy with your good(s), you may send them back to Emma Willis, 66 Jermyn Street, London, SW1Y 6NY, for a refund, exchange, or credit note. Please note returns are not accepted on Bespoke shirts (and if you have approved your sample shirt, the final shirts and sample shirt cannot be returned or altered; if you would like this to be done, there is a fee for this service) women's shirts, nightwear, underwear and any sale items, however if you do have any queries with your bespoke shirt(s) please contact us at or +44 (0) 20 7930 9980.

Goods must be returned within 14 days of being received.

Unfortunately, we cannot accept used or customer-damaged items and, therefore, cannot give a refund or exchange in these circumstances; your statutory rights will not be affected.

Emma Willis will not be responsible for covering the return charges unless the goods received are faulty or incorrectly supplied; in both cases, the correct good(s) will be shipped without incurring any further charge. When you return goods, please retain proof of posting from your shipper; without this, we cannot be responsible for any items that fail to reach us.

English Workrooms

Bearland House is an elegant 18th Century townhouse in the centre of historic Gloucester and home to the Emma Willis Factory. Here their luxury shirts, boxer shorts, pyjamas, dressing gowns and walking socks are made using traditional methods of cutting and sewing, making to the highest standards.

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