Date of Issue : 15th May 2018
Emma Willis recognises the importance of protecting the privacy of our customers’ personal information. Your information we not be sold or rented to any company or individual outside Emma Willis. If you would like more information about how we collect, use and store your personal data, you can contact us by emailing: firstname.lastname@example.org calling: +44 (0) 1452 416215 or writing to our Head office: Emma Willis, Bearland House, Longsmith Street, Gloucester, GL1 2HJ.
What personal data do we collect and why?
We collect your personal data when you place and order online, over the telephone, by email or in our Jermyn Street Shop and by signing up to receive our marketing communication. The data we collect is the information you have provided.
We use data to:
Take your order, process payments (no information is stored), assisting in managing and fulfilling your order, and provide after service care.
Deal with your enquiries and requests.
Send service related communication.
Email marketing communication when permission is given, by signing up through our website, or if permission is given in our Jermyn Street shop at point of sale.
Under the law we must have a valid legal basis to process your data. You will receive communication from Emma Willis if you have opted in at www.emmawillis.com, given permission at point of sale in our Jermyn Street Shop or if you have purchased from us. We will send relevant emails to you regarding your order.
You can opt out from sales and marketing communication at any time by emailing: email@example.com calling: +44 (0) 1452 416215 or writing to our Head office: Emma Willis, Bearland House, Longsmith Street, Gloucester, GL1 2HJ.
How long do we keep your data?
We will not retain your personal data for longer than it is necessary to communicate with you, with the personal data provided, unless the law permits otherwise. Data is retained unless you request to be removed from our marketing or sales communication.
What are your rights concerning personal data?
Under the law you have the right to:
Be informed about the collection and use of your personal data we are processing, where the data came from and how we are using the data.
Ask to update, correct or supplement the data we hold about you.
Withdraw consent for processing.
Ask us to delete or erase your data from our systems.
Limit or oppose our processing of your data.
Ask us to supply you or a third party the personal data we hold about you in an easy readable format.
Stop direct marketing messages, by asking us to unsubscribe you from our database.
You can exercise your rights any time by emailing: firstname.lastname@example.org calling: +44 (0) 1452 416215 or writing to our Head office: Emma Willis, Bearland House, Longsmith Street, Gloucester, GL1 2HJ.
If you believe that processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction. In the UK, the complaint should be presented to the Information Commissioner’s Office (ico.org.uk)
Sharing your personal data:
Your information will not be sold, rented to any company or individual outside Emma Willis.
However, we share your data with the following companies as an essential part of being able to provide our services to you:
Companies that get your purchases to you, such as payment service providers (world pay and paypal) and delivery companies (DHL, Royal Mail, Go Betweens and Associated Air Services)
Electronic Point of Sale System (Esperus)
Professional service provider; Marketing (Mail Chimp) Website hosts (Skywire and Nimbus)
If you would like any details on their privacy policies and what information is provided to these companies, please do contact us.