If you are in any way unhappy with your goods you may send them back for an exchange or a Credit note to: 66 Jermyn Street, London, SW1Y 6NY
Goods must be returned within 14 days of dispatch.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.
We can accept credit and debit card payments over the phone. All transactions will be in £ Sterling and so if you are buying in Euros your card will be debited the equivalent Sterling amount.
We accept the following:
Amex
Visa
Mastercard
Switch
All prices on our site are inclusive of European Union sales tax (VAT) at the prevailing rate.
Shipments outside the European Union may be subject to import duties and taxes, which are the responsibility of the recipient, and typically range from 5% to 25% and may not always be refundable on return items. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. Please contact your local customs offices for more information.
Emma Willis recognizes the importance of protecting the privacy of our clients' personal and financial information. Your information will not be sold, rented or passed on to any company or individual outside the Emma Willis group of companies. If you give us your personal information, or permission to send you emails, we may contact you with special information about Emma Willis and our products and services.
If you are registered on the Emma Willis database and would like to be removed, please email sales@emmawillis.com and ask for us to remove your details.
